shape shape shape
shape shape
hero

Secure instant EHR support system for doctors and staff

We built a system to get you instantly connected via phone and chat, along with screensharing to replace traditional at-the-elbow EHR support.

stethoscope stetho shape

HOW IT WORKS

Users initiate a support session with as little as one click. Within moments, they are connected to an EHRPro via chat, screenshare, and a phone call to allow for a quick and convenient resolution.

how it works illustration

WHY US?

We've taken our decades of EHR consulting experience and custom built a remote support platform with features no other system comes close to matching.

Quality Support within Seconds

One click and our advanced system recognizes the end user’s computer, initiates an outbound call to the user, starts screen sharing and chat, and connects an EHR Pro; all within seconds of the user’s initial request.

With a minimum of 5 years of experience in back office, front office, or billing, our EHR Pros have the background, knowledge, and experience to resolve issues immediately, rather than passing them on or unneeded back and forth.

Cost-effective, unlimited support

While traditional support models require support specialists to wait for something to go wrong, our system is on demand, and our clients benefit from the efficiency of having support available on demand, rather than paying for support to sit idle.

Our support model gives your organization unlimited support. Your users will have access to our experts on demand, and we can scale our resources to match your organization’s demands.

Our experts can unobtrusively view your EHR sessions and develop workflow suggestions to enhance productivity by leveraging all tools and shortcuts, all within your organization’s guidelines.

FEATURES

Our secure, customizable system is tailored to your brand and your workflows.

HIPAA Compliant

All communication is encrypted with AES-256 encryption, and fully HIPAA compliant.

Your Brand, Our Support

Use your organization’s logo, colors, and domain for a familiar user experience.

Workflow Optimization

Standardize your workflows with custom training videos created to simplify onboarding, support, and training.

SUPPORTED EHRS

PRICING

Please enter your information and get instant access to our pricing and see how much we can save your organization.

Go-Live Support

  • Burstable slots available
    Additional slots are available and billed from the time of the first additional request to the following hour at $150/hr.
  • Support for Go-Live week
  • + Additional week
  • Unlimited Chat Sessions
  • Unlimited Phone Support
  • Unlimited Screensharing Sessions
  • Customized Documentation

$3,500/week

(per slot)

Shared Support

  • Support for Go-Live week
  • + Additional week
  • Unlimited Chat Sessions
  • Unlimited Phone Support
  • Unlimited Screensharing Sessions
  • Customized Documentation

Priced per provider

$1/hr/provider

Dedicated/Slot Support

  • Unlimited providers
  • Burstable slots available
    Additional slots are available and billed from the time of the first additional request to the following hour at $150/hr.
  • Unlimited Phone Support
  • Unlimited Screensharing Sessions
  • Customized Documentation
  • Annual-commitment, paid monthly

$11,250/month

(per slot)